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We are so thankful for this gift sent here! The missing tray wasn't a huge deal but I'm stoked one is being sent. Husband got it set up easily and has had his head in the stars ever since! Mahalo and we will buy from you again and recommend.
Michelle.
My grandson wants to learn about space. I wanted to buy him a starter telescope, but I was cautious: if he doesn't stick with it, I might be stuck with an expensive tool. But if I get him a toy, he'll never really get excited about the cosmos. So I decided on a Cassini C-1202, and I ordered it well before Christmas. However, the main tube was badly damaged by the shipper. Cosmos Optics replaced it immediately, and the new tube arrived well packed and intact, in time for Christmas. Now my grandson and I can explore the visible heavens.
Ashwin W.
My wife bought Me a Cassini reflector telescope for Our 50th wedding anniversary.
I love it and when the flashlight was not working I contacted customer service and within 3 days I had 2 new ones with no questions asked...Thanks Mary at Cassini.
We will recommend Your products to anyone interested.
Joe & Sandy
I am sending this email because I would like to recognize Mary at Cosmos Optics. Recently I purchased one of your new telescopes that had a broken wireless focuser and when I contacted you guys... Mary was quick to send out a replacement part. I received the replacement part and it works like a charm. I want to thank her for her wonderful customer service and you for instituting good customer service structure.
Thanks again,
Billy P.
Thank you so much! I never know how a customer service situation is going to go. All too often it is a disappointment. Thank you for your prompt response!
Chris.
Purchased Cassini K-9 Night and Day binos to use this past hunting season and looking forward to using them this winter hunting hogs in Georgia. Dropped them and eye piece fell out and will not re-seat or screw into place. Called Mary in Customer Service who was fantastic and insisted I send them back to her to be replaced, no charge!
Wow. Will definitely refer all my hunting friends to Cosmo Optics.
Michael M.
I would like to "Thank" Mary Wittmeyer /COO Cosmo Brands/ for replacing my /K-9 Binoculars/. I accidentally dropped them trying to mount them on a tripod. These binoculars
are Fantastic. She sent me a brand NEW PAIR! What a GAL.
Peter J.
The part arrived today and fits like a glove. Thank you so much for your responsiveness. When I'm asked about my Cassini telescope I have great things to say about your customer service.
Thank you so much,
Ryan S.
Received my K-9 Binoculars and found them to be of the utmost quality and a truly superior product. I had a few questions about the K-9 Binoculars and customer service was excellent in responding in an expedient and efficient manner, resolving all my concerns. Strongly recommend this product.
Bob from Pittsburgh, PA
After losing a couple of pieces, the team at Cassini graciously replaced them at no cost.
Thanks for great customer service!
J.C.
I bought a huge Cassini telescope from Fingerhut and the battery pack and cover were missing. I emailed Cassini's customer service and explained the situation. I didn't want to send it back, I just wanted to purchase the missing parts.The rep. Mary, immediately offered to replace the parts that were missing and didn't charge me for them. I wasn't expecting that. I can see they're very professional and like to take care of their customers needs.
Thank you
Aida P.
...I'll watch for the package tomorrow,
Thank you! Good communication on your part! I'll remember that!!
Mike L.
Hello,
I recently had occasion to exchange messages about a telescope eyepiece.... a most personable lady named Mary was the one who handled
the situation. I was amazed at not just her professionalism, but the degree of personal interest shown in my issue as the customer;
Bruce H.
Thank you so much for your lightning-fast response to my email, and for turning a disappointing morning into a happy one for me. Thank you for overnighting the eyepieces and for the bonus 12.5mm. You and Cassini are a class act, and with this my 1st purchase, have created a loyal lifelong customer! And all my friends are getting Cassini products for Christmas this year (ha ha...), well, maybe some of them...Thanks again!
Regards,
Mike P.
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